E-mails

Формы обращения, прощания и шаблонные фразы для электр. переписки:

Writing to your partner (boyfriend, husband, etc)

Start: Use the person's first name or nickname

Ending: "Take care", or "Love", or "Thinking of you"

Signature: Your first name, or nickname

Writing to a friend

Start: Use the person's first name

Ending: "Best wishes", or "Yours", or "Take care"

Signature: Your first name

Writing to someone in your own company

Start: Use “Dear” followed the person's first name (in a few companies you might need to be more formal, but this is rare in the UK)

Ending: "Regards", or "Best wishes"

Signature: Your first name and last name, and below this your job title and department, and phone number (or extension)

Writing to someone in another organisation or someone in a formal position of responsibility

Start: Use “Dear” followed by the person's title (eg: Mr, Mrs, Ms, Dr) and surname (eg: Smith), or just "Sir/Madam" if you don't know the name.

Ending: "Regards"

Signature: Your first name and last name (you might add your title after this in brackets if you want to make it clear if you are a man or woman).

Below this your job title (if appropriate) and contact details (you may want to include your telephone number or address)

Open the e-mail: reasons for writing

- I am writing to apply for a position in your firm as …. (seeking employment)

- I am writing to complain about (complain about services received)

- I am sorry I was not available to take your call yesterday.

- I am sorry for the delay in replying to your e-mail

- Thank you for your e-mail. There is a point I don’t quite understand

- I am writing to confirm arrangements.

- I would like to check some details with you

- I am sorry to inform you that we have to cancel this order

- Could you please send me information on your products and services?

First remind the reader of the first of the first contact or previous meeting:
- It was good to meet you at the seminal in Paris
- Do you remember we met at the Expo presentation?
- We spoke at the recent conference.
- In reply to your request I can confirm that…
- Thank you for sending me you catalogue…
- Thank you for your interest in our products/company
- Thank you for your e-mail of the (date)
- Further to our phone call (if you have spoken to the person on the phone)
- Following our (telephone)conversation on(date)

Documents are attached in an e-mail and enclosed in a letter:
- Please find attached/enclosed the report as requested.
- The report is attached.
- I’ve attached a copy of the documents ….

Saying sorry and giving bad news:
- I’m sorry I did not send this earlier
- I’m sorry I could not contact you earlier.
- Please accept our/my apologies for…
- We/I regret to inform you that…

Request of action:
- Could you please call me later today?
- Please confirm that the arrangements are OK.
- Could you let me know as soon as possible?
- Could you call me?
- Please reply as soon as possible.

Other useful phrases to end an e-mail
- Please do not hesitate to contact us if you have any queries.
- Please let me know if you have any queries

Here are some of the most common acronyms and expressions:
AFAIK - as far as I know
ASAP - as soon as possible
BTW - By The Way
FYI - For Your Information
HTH - hope this helps
IMHO - In My Humble/Honest Opinion