Екатерина (финичек)

Oral Speech Practice. Практика устной речи. business English,

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How to pick up the phone - Как отвечать по телефону.

Good morning, this is Peter speaking, how may I help you?

This is Anna speaking, how can I be of assistance?

Good afternoon, how may I direct your call?

to direct a call - перевести звонок

How to ask to speak with someone : Как просить поговорить с ...

Good morning, I would like to speak with Mr. Brown, please.

Could you transfer me to Mrs. Green in the Marketing department please?

Is Mr. Johnson available?

How to ask about the identity of the caller: Как спросить о личности говорящего

May I ask who I am speaking with?

What's your name, please?

Could you give me your name please?

How to give your name - как вы можете себя представить

My name is Paul Smith.

I am Laura Green from Blue Corp.

This is John Anderson.

How to ask to hold - как попросить подождать на линии

Please hold while I transfer your call.

Just a moment please.

Please wait a moment while I direct your call.

How to give a positive answer - как отвечать утвердительно

Certainly, I will put you through.

Of course, let me direct your call.

I will transfer you.

How to give a negative answer - как давать отрицательный ответ

I'm afraid Mr. Daniels is out of the office.

Unfortunately Mrs. Anderson's line is busy. Would you like to leave a message?

I am sorry, but Mrs. Brown is in a meeting.

How to end a conversation как закончить разговор

Thank you for calling and have a nice day.

You are welcome, goodbye!

Thank you, goodbye!

Read the dialogue :

Mr. Smith's secretary: Good afternoon, Mr. Smith's office, this is Laura speaking, how may I help you?

Mr. Brown: Good afternoon Laura, this is Mr. Brown speaking. Could you connect me with Mr. Smith?

Mr. Smith's secretary: Certainly, please hold while I transfer you.

Mr. Smith's secretary: Mr. Brown, thank you for holding, but I am afraid Mr. Smith is in a meeting.

Mr. Brown: We had a previous appointment, but I won't be able to make it. Mr. Smith's secretary: I see. Would you like me to pass on the message, or perhaps you would like to call him back later?

Mr. Brown: Well, could you ask him to call me as soon as he is out of the meeting?

Mr. Smith's secretary: Of course. Thank you for calling, goodbye.

Mr. Brown: Goodbye!

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